Product Orders, Payment, Shipping, Delivery.
How can I pay for my order?
Our Products can be paid for by credit card or through PayPal Credit. Stripe accepts payment by credit cards through Visa, MasterCard, Discover Card, and American Express only. Customers who wish to pay by check or money order can call (646) 450-8165 to place the order. Then, send a check or money order for the total amount made out to Advent Studios.LLC, along with the order number to:
469 Hancock Street
Brooklyn NY 11233
Stripe will bill your account once the product has been shipped from our warehouse. Sales tax is applicable in some states and will be added to the order if applicable. Pricing is valid only within the continental U.S.
How do I track my order?
This link will allow you to track your order. Please note that it may take 24 hours after an order is placed for it to appear in our system.
If you have found your order and the shipping status is blank, it means that your order is in the process of being shipped
How long will it take to receive my order?
Orders may take 3-5 business day to ship. Shipments are sent out from Monday to Friday. Shipping time varies. Most orders arrive in 10 business days after the date of shipment, though this time may vary. Delivery of the machine may take longer depending on your available time to receive the machine and the chosen delivery option.
Can I change the address that the machine is being shipped to after it has shipped?
Yes, but if you request a re-consignment to have your machine delivered to a different address than originally specified on the order, a re-consignment charge of at least $35.00 will apply.
Can I ship my machine to a P.O. or APO Box?
We cannot ship to P.O. or APO Boxes with internet orders. Many of our products are large and ship in boxes that are larger than the post office will accept for postal boxes, and our online order system cannot determine what size of box your order will ship in.
Digital Download Delivery:
All digital downloads upon purchase will be delivered by an email confirmation with a link to view and download your digital content. All digital purchases are final and nonrefundable. There are no exchanges on digital Content.